Terms & Conditions

Welcome to RITHCABS, a cab booking platform operated by RITHZON Technologies.

These Terms & Conditions govern your access to and use of the RITHCABS website, customer mobile application and cab booking services.

By creating an account, accessing our platform or booking a cab through RITHCABS, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Customers using RITHCABS must provide accurate information and must be legally capable of entering into an agreement.

• You must provide a valid mobile number.
• Information provided during registration must be accurate and current.
• You are responsible for activities performed using your registered account.
• You must use the service only for lawful travel purposes.

Customers may be required to register with RITHCABS before accessing certain services.

• Registration may require mobile number verification using OTP.
• Customers must keep their account information accurate and updated.
• Your registered mobile number may be used for booking communication and service notifications.
• You must not misuse another person's account or mobile number.

RITHCABS provides a technology platform that enables customers to request cab services from available driver partners.

• Customers must provide correct pickup and drop locations.
• Booking date and time must be selected correctly before confirming the booking.
• Passenger, luggage and other requested booking information must be accurate.
• Cab availability may depend on location, booking time and available driver partners.
• A booking is subject to confirmation and acceptance by an available driver partner.

RITHCABS may display an estimated fare before the customer confirms a booking.

• Estimated fares may be calculated using distance, cab type, applicable rate, driver batta and other relevant trip charges.
• Tollgate, parking and other applicable trip-related charges may be added where required.
• The final payable amount may vary from the original estimate when the actual trip details differ.
• Customers pay the applicable trip amount directly to the driver partner using the available payment method.

Customers are expected to use RITHCABS responsibly and provide accurate information for every booking.

• Be available at the selected pickup location at the scheduled time.
• Provide accurate passenger and contact details.
• Treat driver partners respectfully.
• Do not use the platform for illegal, fraudulent or abusive activities.
• Pay the applicable final trip amount.
• Follow applicable laws and safety requirements during the journey.

Customers may cancel an eligible booking subject to the cancellation rules displayed or communicated by RITHCABS.

• Customers should cancel a booking as early as possible if travel is no longer required.
• Where the applicable booking rule permits, customer cancellation may be allowed up to two hours before the scheduled booking time.
• Repeated misuse of booking or cancellation facilities may result in account review or service restrictions.

RITHCABS connects customers with independent driver partners through its technology platform.

Driver and vehicle details relevant to an accepted booking may be displayed to the customer to support trip coordination and identification.

Customers should verify the vehicle and driver information shown for their booking before beginning the journey.

RITHCABS may provide eligible customers with promotional offers, discounts, referral benefits or reward points.

• Eligibility may vary depending on the specific offer.
• Some offers may be limited to one use per eligible customer.
• Reward points may be subject to separate earning and redemption conditions.
• Referral rewards may be credited only after applicable eligibility conditions are completed.
• Fraudulent or manipulated reward activity may result in reversal of benefits.

RITHCABS services may not be available at all locations or at all times.

• Driver availability may vary by location.
• Availability may vary based on trip type, date and time.
• Weather, road conditions, traffic, emergencies or other circumstances may affect service availability.
• RITHCABS does not guarantee that a driver will always be available for every booking request.

Customers and driver partners are expected to maintain respectful and appropriate behaviour throughout the booking and journey.

• Harassment, threats or abusive behaviour are not permitted.
• Illegal activities are strictly prohibited.
• Customers must not intentionally damage a driver's vehicle.
• Safety instructions and applicable road safety requirements should be followed.

RITHCABS provides technology that facilitates cab booking and communication between customers and driver partners.

Service availability and journey conditions may be affected by circumstances outside the reasonable control of the platform, including traffic, weather, road closures, network failures and other external events.

Nothing in these Terms is intended to exclude or restrict any right or liability that cannot lawfully be excluded under applicable law.

Your use of RITHCABS is also subject to our Privacy Policy, which explains how customer information is collected, used, stored and protected.

RITHCABS may update these Terms & Conditions when required to reflect changes in services, operational requirements, legal requirements or platform features.

The updated version will display the relevant effective or last updated date.

Customers are encouraged to review these Terms periodically.

If you have questions, concerns or require clarification regarding these Terms & Conditions, please contact RITHCABS.