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LEGAL & PRIVACY

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how RITHCABS collects, uses, stores and protects your personal information when you use our website, customer application and cab booking services.

EFFECTIVE DATE 01 October 2026
LAST UPDATED 23 September 2026
01

Introduction

Understanding our commitment to your privacy.

RITHCABS is a cab booking platform operated by RITHZON Technologies. We are committed to protecting the privacy and personal information of customers who use our website, mobile application and cab booking services.

This Privacy Policy describes the types of information we may collect, how that information may be used, and the measures we take to protect it.

02

Information We Collect

Information required to provide our services.

When you register, book a cab or use RITHCABS services, we may collect information including:

  • Name and mobile number
  • Email address
  • Date of birth and gender when provided
  • Address, city, state and pincode
  • Pickup and drop locations
  • Booking and trip information
  • Device and application-related information
  • Customer support communications
03

How We Use Your Information

How your information supports RITHCABS services.

We may use the information collected through RITHCABS to:

  • Create and manage your customer account.
  • Process and manage cab bookings.
  • Connect customers with driver partners.
  • Provide booking and trip-related notifications.
  • Provide customer support.
  • Maintain booking history and service records.
  • Administer eligible offers and reward points.
  • Improve the reliability and security of our services.
04

Location Information

Location data used for cab booking services.

RITHCABS may use location information when you choose to provide it or permit location access. Location information can be used to identify pickup locations, drop locations and support cab booking functionality.

You may manage location permissions through your browser or device settings, subject to the functionality required for particular services.

05

Information Sharing

When information may need to be shared.

Certain booking-related information may be shared with the driver partner assigned to or accepting your booking where necessary to provide the requested trip.

Information may also be processed by service providers where required for the operation, security and delivery of RITHCABS services.

We may disclose information where required by applicable law, regulation, legal process or lawful government request.

06

Data Security

Measures used to protect customer information.

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

No internet-based service or electronic storage method can guarantee absolute security. Customers should also protect access to their devices and account information.

07

Data Retention

How long information may be maintained.

Personal and booking information may be retained for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent misuse and comply with applicable legal obligations.

08

Your Rights

Managing your personal information.

Subject to applicable law and the nature of the request, you may contact RITHCABS regarding correction or updating of personal information associated with your account.

Certain account information may also be updated through the My Profile section where that functionality is available.

09

Children's Privacy

Protection of children's personal information.

RITHCABS services are intended to be used in accordance with applicable legal requirements. Where the processing of a child's personal information requires consent from a parent or lawful guardian, such requirements should be satisfied before the service is used.

10

Changes to This Privacy Policy

Updates to our privacy practices.

We may update this Privacy Policy when required to reflect changes to our services, operational practices or applicable requirements.

The latest version will display its updated effective or revision date on this page.

11

Contact Us

Questions regarding this Privacy Policy.

If you have questions or concerns regarding this Privacy Policy or the handling of your information, please contact RITHCABS through the contact options provided on our website.

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